At XANDORIVELUX, we are committed to providing our customers with high-quality products and outstanding service. We understand that sometimes a product may not meet your expectations, and we are here to help. This Money Back Guarantee policy outlines your options for returning products purchased from XANDORIVELUX.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items are exempt from being returned, such as perishable goods, hazardous materials, or flammable liquids and gases.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
If you need to exchange an item, contact our customer service team. Due to high demand for our products, we recommend returning the original item for a refund and making a new purchase for the desired item.
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions or concerns about our Money Back Guarantee policy, please do not hesitate to contact our customer service team at [email protected] or by phone at (555) 123-4567.
Thank you for choosing XANDORIVELUX. Your satisfaction is our priority.